Terms & Conditions

Terms & Conditions

Giolleria Jewellers Private Limited

Effective Date: 28 October 2026

1. General

Welcome to Giolleria. These Terms & Conditions govern your use of www.giolleria.com and transactions or interactions with Giolleria Jewellers Private Limited.

By placing an order or using our services, you agree to the applicable terms communicated at the time of the transaction.

2. Products and Authenticity

Giolleria offers fine jewellery, including rings, earrings, pendants, bracelets and necklaces.

Product specifications, including metal purity, stone type, dimensions and weight, are provided wherever applicable.

Gold jewellery is offered in specified purities, including 9K and 14K. Hallmarking details are provided in accordance with applicable requirements. Moissanite certification details are provided for eligible products.

Product images are intended to represent the actual designs. Minor differences in appearance may occur due to lighting, photography and screen settings.

3. Pricing

All prices are displayed in Indian Rupees (INR).

Jewellery prices may depend on the prevailing gold rate, metal purity and weight, stone specifications, making charges, applicable taxes and other disclosed charges.

The final payable amount will be communicated before purchase confirmation.

A quotation does not lock a metal rate unless a rate-booking arrangement is expressly confirmed.

4. Orders and Availability

Orders are subject to product availability, payment confirmation and applicable verification.

Giolleria may decline or cancel an order due to genuine pricing errors, inventory issues, suspected fraud or other lawful reasons. Customers will be informed of the resolution and any refund due.

5. Appointments

Customers may request showroom appointments through the website, advertisements or customer support channels.

Appointments are subject to availability and confirmation. Booking an appointment does not create an obligation to purchase.

6. Customised Jewellery

Custom-made, engraved, resized or specially manufactured jewellery may be subject to separate production timelines, advance payments and cancellation conditions.

Any special conditions will be disclosed and agreed upon before the order is confirmed.

7. Offers and Promotions

Promotional offers are valid only during their advertised periods and subject to their published eligibility conditions.

Unless expressly stated otherwise, promotions cannot be combined.

Giolleria will honour confirmed eligible transactions and applicable consumer rights.

8. Payment, Shipping and Returns

Payments, deliveries, cancellations, refunds and exchanges are governed by the respective Giolleria policies and the specific terms disclosed at purchase.

9. Intellectual Property

The Giolleria name, branding, website content, photographs and original designs are protected by applicable intellectual property laws.

Unauthorised commercial reproduction or distribution is prohibited.

10. Customer Responsibilities

Customers must provide accurate information, use the website lawfully and avoid fraudulent transactions or unauthorised access to our systems.

11. Legal Rights

Nothing in these Terms & Conditions excludes or restricts mandatory consumer rights or legal remedies under applicable Indian law.

12. Governing Law

These terms are governed by the laws of India, without limiting any jurisdiction or remedy available under applicable consumer protection legislation.

13. Contact

Giolleria Jewellers Private Limited

Location: Koramangala, Bengaluru, Karnataka, India

Email: info@giolleria.com

Phone: +91 9611196989