Privacy Policy

Privacy Policy

Giolleria Jewellers Private Limited

Effective Date: 28 October 2026

Website: www.giolleria.com

1. Introduction

Welcome to Giolleria, a premium jewellery brand operated by Giolleria Jewellers Private Limited, based in Bengaluru, Karnataka, India.

At Giolleria, we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, share and protect personal information obtained through our website, physical showroom, appointment booking services, advertising campaigns and customer communication channels.

This policy should be read together with our Terms & Conditions and other applicable customer policies.

2. Information We Collect

Depending on your interactions with Giolleria, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile phone number
• Billing or delivery address, where necessary

Appointment and Enquiry Information

• Preferred showroom appointment date and time
• Jewellery preferences and product interests
• Approximate purchase budget
• Specific requirements or customer enquiries

Customer Account Information

• Account registration information
• Login identifiers and authentication information
• Saved product preferences
• Account activity and relevant transaction history

Technical Information

• IP address
• Browser type and device information
• Website usage and interaction data
• Cookies and related tracking information, where applicable

Purchase and Transaction Information

• Purchased jewellery details
• Invoice and billing information
• Payment transaction references
• Order, return and exchange history

We aim to collect only the information reasonably necessary for the purposes explained to customers.

3. How We Use Your Information

Giolleria may use personal information for the following purposes:

• Scheduling, confirming and managing showroom appointments.
• Responding to customer enquiries and requests.
• Providing jewellery recommendations, pricing and availability information.
• Creating and managing customer accounts.
• Processing purchases, payments, invoices and service requests.
• Sending appointment confirmations and service-related updates.
• Improving website functionality, security and customer experience.
• Sending promotional offers, collection updates and event invitations where permitted, with consent where required.
• Understanding website traffic and advertising effectiveness where permitted.
• Complying with applicable legal, taxation and regulatory obligations.

We process personal information for specified purposes and seek appropriate consent wherever required by applicable law.

4. Appointment Bookings and Lead Forms

Giolleria may collect appointment requests and customer enquiries through our website, Facebook, Instagram, Meta Instant Forms and other authorised channels.

Information submitted through these forms may include:

• Customer name
• Email address
• Phone number, where provided
• Preferred showroom appointment date
• Jewellery interests and preferences
• Approximate purchase budget

This information is used to manage the appointment request, communicate visit details and provide relevant assistance.

Submitting an appointment request does not automatically constitute consent to receive unrelated promotional messages.

Where required, separate consent will be obtained before sending promotional communications.

5. WhatsApp, Email and Telephone Communication

Customers may communicate with Giolleria through WhatsApp, email, telephone or website enquiry forms.

These communication channels may be used to:

• Answer customer enquiries.
• Confirm or reschedule showroom appointments.
• Provide requested jewellery information.
• Communicate transaction and order updates.
• Provide customer support and after-sales assistance.
• Send promotional information where permitted and appropriately authorised.

Customers may withdraw consent for promotional communications at any time by contacting Giolleria.

Third-party messaging platforms may independently process certain information under their own privacy policies.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember visitor preferences, understand website traffic and measure marketing performance.

Where enabled, analytics and advertising technologies may include services provided by Google or Meta.

Depending on the technologies actually deployed, information collected may include browsing activity, device identifiers, pages visited and interactions with website content.

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies and tracking technologies.

Visitors may also manage cookies through their browser settings.

7. Marketing and Advertising

Giolleria may conduct advertising campaigns through platforms including Facebook, Instagram, Google and other authorised advertising services.

Customer information may be used to respond to enquiries, measure campaign performance and communicate relevant offers where permitted.

Where required, personal information will be used for promotional marketing or audience-related advertising only after obtaining appropriate consent.

Customers may request to stop receiving promotional communications by contacting us at info@giolleria.com.

8. Sharing of Personal Information

Giolleria Jewellers Private Limited does not sell customer personal information.

We may share relevant information with service providers where reasonably necessary to operate our services, including:

• Website hosting and technical support providers
• Appointment and customer communication providers
• Payment processing and billing services
• Shipping and delivery providers, where applicable
• Advertising and analytics providers
• Professional advisers and authorised regulatory bodies, where legally required

We take reasonable steps to ensure that service providers processing personal information on our behalf apply appropriate safeguards.

9. Data Security

Giolleria takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, destruction and loss.

These measures may include appropriate authentication, access restrictions, encrypted connections, system monitoring and security reviews.

However, no electronic system or internet transmission method can guarantee absolute security.

10. Data Retention

Giolleria retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain appropriate business records and comply with applicable legal obligations.

Customer account, appointment, transaction and marketing records may be subject to different retention periods depending on their purpose and legal requirements.

When information is no longer required, we will delete or anonymise it as appropriate, subject to applicable legal retention obligations.

11. Customer Privacy Rights

Subject to applicable law and its commencement provisions, customers may have the following rights:

• Request information regarding the processing of their personal data.
• Request correction, completion or updating of inaccurate personal information.
• Request erasure of eligible personal information.
• Withdraw consent for consent-based processing.
• Submit privacy-related complaints or grievances.
• Exercise other rights available under applicable Indian data protection law.

Requests may be submitted to info@giolleria.com.

We may take reasonable steps to verify the identity of the requester before processing a request.

12. Withdrawal of Consent

Where processing is based on customer consent, customers may withdraw that consent by contacting Giolleria through our official support channels.

Following a valid withdrawal request, we will stop the relevant consent-based processing, unless continued processing is permitted or required by applicable law.

Withdrawal of consent does not affect processing lawfully completed before the withdrawal.

13. Children's Privacy

Giolleria's website and services are not specifically directed at children.

Where personal information relating to children is processed, Giolleria will follow the applicable consent and protection requirements under Indian law.

We do not knowingly engage in prohibited targeted advertising or behavioural monitoring of children.

14. Third-Party Websites and Services

Our website may contain links to external services, including social media platforms, payment services and other third-party websites.

These services may operate under their own privacy policies and information processing practices.

Giolleria is not responsible for privacy practices outside its control.

We encourage customers to review the relevant privacy policies before providing personal information to third parties.

15. International Data Processing

Some technology and service providers may process or store personal information outside India.

Where international processing or transfer occurs, Giolleria will take appropriate measures to comply with applicable Indian data protection laws and transfer restrictions.

16. Changes to This Privacy Policy

Giolleria Jewellers Private Limited may update this Privacy Policy to reflect changes in our services, operational practices, technology or applicable legal requirements.

Updated versions will be published on our official website with a revised effective date.

Where legally required, we will provide additional notice or obtain fresh consent.

17. Grievance Redressal and Privacy Contact

For privacy-related questions, consent withdrawal, personal data requests or complaints, customers may contact our designated grievance representative.

Registered Legal Entity: Giolleria Jewellers Private Limited

Brand Name: Giolleria

Grievance Contact: Manthan Chouhan

Phone: +91 9611196989

Email: info@giolleria.com

Showroom Location: Koramangala, Bengaluru, Karnataka, India

Website: www.giolleria.com

We will review privacy-related requests and grievances and respond in accordance with applicable legal requirements.

18. Applicable Law

This Privacy Policy is governed by applicable laws of India, including data protection and consumer protection legislation to the extent those provisions are in force and applicable.

Nothing in this policy limits rights or remedies available under applicable law.

Giolleria Jewellers Private Limited

Koramangala, Bengaluru, Karnataka, India

Email: info@giolleria.com

Phone: +91 9611196989

© 2026 Giolleria Jewellers Private Limited. All rights reserved.