Information We Collect

We may collect the following types of personal information from you:

1.1 Personal Identification Information

This may include:

1. Full name.
2. Phone number.
3. Email address.
4. Billing address.
5. Shipping address.
6. Date of birth or anniversary, if voluntarily provided.
7. Government identification details, only where required for legal, security, delivery, or high-value transaction purposes.

1.2 Order & Purchase Information

When you place an order or make an enquiry, we may collect:

1. Product details.
2. Ring size, chain length, bracelet size, or other fit preferences.
3. Gold purity preference.
4. Customisation details.
5. Order value.
6. Invoice details.
7. Payment status.
8. Delivery details.
9. Return, exchange, repair, or warranty history.

1.3 Payment Information

Payments on our website may be processed through secure third-party payment gateways. We may receive limited payment-related details such as transaction ID, payment status, payment method, invoice value, and confirmation details.

We do not intentionally store full card numbers, CVV, UPI PIN, net banking password, or other sensitive banking credentials on our own servers.

1.4 Communication Information

When you contact us through WhatsApp, phone, email, website forms, social media, store appointment forms, or customer support channels, we may collect and store:

1. Your message.
2. Enquiry details.
3. Appointment preferences.
4. Product preferences.
5. Feedback.
6. Complaint or service request details.
7. Conversation history required to serve you better.

1.5 Website, Device & Usage Information

When you use our website, we may collect technical and usage information such as:

1. IP address.
2. Browser type.
3. Device type.
4. Operating system.
5. Pages visited.
6. Time spent on the website.
7. Referral source.
8. Click behaviour.
9. Cart activity.
10. Cookies and similar tracking information.

1.6 Store Visit & Security Information

When you visit our physical store, we may collect certain information for customer service, safety, appointment management, and security purposes. This may include:

1. Appointment details.
2. Visit records.
3. Product preferences discussed in-store.
4. CCTV footage for security purposes.
5. Staff interaction notes, where relevant for service continuity.

How We Collect Information

We may collect information directly from you when you:

1. Visit our website.
2. Create an account.
3. Place an order.
4. Add products to cart or wishlist.
5. Fill out a contact form.
6. Book an appointment.
7. Contact us on WhatsApp, phone, email, or social media.
8. Visit our store.
9. Participate in offers, campaigns, events, referrals, or surveys.
10. Request repair, resizing, warranty, return, or exchange support.

We may also collect information automatically through cookies, pixels, analytics tools, advertising tools, and website technologies.

How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing

To:

1. Confirm your order.
2. Process payments.
3. Prepare invoices.
4. Customise or produce jewellery.
5. Arrange shipping or store pickup.
6. Provide delivery updates.
7. Handle returns, exchanges, refunds, repairs, resizing, and warranty support.

3.2 Customer Support

To:

1. Respond to your enquiries.
2. Assist with product selection.
3. Help with size, fit, and styling guidance.
4. Manage complaints.
5. Provide after-sales service.
6. Maintain service history.

3.3 Appointments & Store Experience

To:

1. Schedule store visits.
2. Arrange private try-ons.
3. Prepare selected products before your visit.
4. Provide personalised recommendations.
5. Improve your in-store experience.

3.4 Personalisation

To understand your preferences and improve your experience, including:

1. Product recommendations.
2. Wishlist reminders.
3. Cart reminders.
4. Style suggestions.
5. Occasion-based recommendations.
6. Previous purchase-based support.

3.5 Marketing & Communication

With your consent or where legally permitted, we may use your contact details to send:

1. Product launches.
2. Store updates.
3. Appointment reminders.
4. Offers and promotions.
5. Event invitations.
6. Styling content.
7. New collection announcements.
8. Customer feedback requests.

You may opt out of promotional communication at any time.

3.6 Website Improvement & Analytics

We may use website and device information to:

1. Improve website speed and performance.
2. Understand user behaviour.
3. Improve product pages.
4. Analyse campaign performance.
5. Fix technical issues.
6. Improve checkout experience.
7. Prevent fraud or misuse.

3.7 Legal, Security & Compliance

We may use your information to:

1. Comply with applicable laws.
2. Maintain tax and accounting records.
3. Prevent fraud.
4. Verify transactions.
5. Protect our website, store, staff, and customers.
6. Respond to lawful requests from authorities.
7. Enforce our Terms & Conditions.

Legal Basis for Processing

We process your personal data only for lawful purposes. This may include:

1. Your consent.
2. Processing necessary to fulfil your order or service request.
3. Compliance with legal obligations.
4. Fraud prevention and business security.
5. Customer support and grievance handling.
6. Other legitimate business purposes permitted by applicable law.

You may withdraw your consent where processing is based on consent, subject to legal, contractual, or operational limitations.

Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These may help us:

1. Keep your cart active.
2. Remember preferences.
3. Improve website performance.
4. Understand visitor behaviour.
5. Measure advertising effectiveness.
6. Show relevant ads on platforms such as Google, Meta, Instagram, or other digital platforms.

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Where required by law, we may ask for your consent before placing certain non-essential cookies.

Third-Party Tools & Service Providers

We may share limited information with trusted third parties who help us operate our business, such as:

1. Payment gateways.
2. Shipping and logistics partners.
3. Website hosting providers.
4. IT service providers.
5. Analytics providers.
6. Advertising platforms.
7. Email, SMS, and WhatsApp communication tools.
8. Customer support platforms.
9. Accounting, tax, and compliance advisors.
10. Fraud prevention or security service providers.

These third parties are expected to process information only for the purpose of providing their services to us and in accordance with applicable law.

We are not responsible for independent privacy practices of third-party websites, payment gateways, platforms, or external links. You should review their privacy policies separately.

Payment Security

Online payments are handled by authorised payment service providers. Giolleria does not ask for or store sensitive banking credentials such as card CVV, UPI PIN, OTP, or net banking password.

Please never share OTPs, passwords, UPI PINs, or sensitive banking credentials with anyone claiming to represent Giolleria. Giolleria will never ask for such information.

Data Storage & Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

1. Order fulfilment.
2. Customer support.
3. Warranty and repair history.
4. Tax, accounting, and legal compliance.
5. Fraud prevention.
6. Dispute resolution.
7. Business record keeping.

Certain records such as invoices, tax documents, payment confirmations, and transaction details may be retained for longer periods where required by law.

When information is no longer required, we may delete, anonymise, or securely archive it.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

1. Secure website infrastructure.
2. Restricted internal access.
3. Password-protected systems.
4. Secure payment gateway integration.
5. Staff access controls.
6. Regular monitoring and operational safeguards.

However, no website, internet transmission, digital platform, or storage system can be guaranteed to be completely secure. You use the website at your own risk.

Children’s Privacy

Our website and services are not intended for children below the age of 18.

We do not knowingly collect personal information from children without consent from a parent or legal guardian. If we become aware that we have collected such information without proper consent, we will take reasonable steps to delete it.

Your Rights

Subject to applicable law, you may have the right to:

1. Access information about your personal data processed by us.
2. Request correction of inaccurate or incomplete personal data.
3. Request deletion or erasure of your personal data, where legally permissible.
4. Withdraw consent for consent-based processing.
5. Raise a grievance regarding processing of your personal data.
6. Nominate another person to exercise your rights in accordance with applicable law.

To exercise these rights, please contact us using the details mentioned in the “Contact Us” section.

We may need to verify your identity before processing such requests.

Withdrawal of Consent

You may withdraw your consent for promotional communication or certain types of data processing by contacting us.

Please note that withdrawal of consent may affect our ability to provide certain services, such as order updates, appointment reminders, product support, warranty assistance, or personalised recommendations.

Withdrawal of consent will not affect processing that has already been completed lawfully before withdrawal.

Marketing Opt-Out

You may opt out of marketing messages by:

1. Clicking unsubscribe links, where available.
2. Replying with an opt-out request.
3. Contacting us directly.
4. Adjusting preferences where such tools are available.

Even after opting out of promotional messages, you may still receive service-related communication such as order confirmations, delivery updates, payment information, appointment reminders, or warranty communication.

International Data Transfers

Some of our service providers, such as website tools, analytics platforms, advertising platforms, cloud service providers, or communication tools, may process data outside India.

Where applicable, we will take reasonable steps to ensure that such processing is done in accordance with applicable data protection laws.

CCTV & Store Security

Our physical store may use CCTV cameras for security, safety, fraud prevention, and operational monitoring.

CCTV footage may be retained for a limited period unless required for investigation, legal compliance, dispute resolution, or security purposes.

Links to Other Websites

Our website may contain links to third-party websites, social media pages, payment gateways, map services, or external platforms.

Once you leave our website, we are not responsible for the privacy practices, content, terms, or security of third-party websites.

Accuracy of Your Information

You are responsible for ensuring that the personal information you provide to Giolleria is accurate, complete, and updated.

Giolleria will not be responsible for failed delivery, missed communication, incorrect invoices, or service issues caused by inaccurate or outdated information provided by you.

Data Breach & Security Incidents

If we become aware of a data breach or security incident affecting your personal information, we will take reasonable steps to investigate, contain, and address the issue.

Where required by law, we may notify affected users or relevant authorities.

Grievance Officer / Contact for Privacy Requests

For privacy-related questions, complaints, data requests, consent withdrawal, or grievance redressal, please contact:

We will make reasonable efforts to respond within the timelines required under applicable law.

Changes to This Privacy Policy

Giolleria may update this Privacy Policy from time to time to reflect changes in law, business practices, technology, website features, or services.

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after updates means you accept the revised Privacy Policy.

Contact Us

For any questions about this Privacy Policy, please contact: