The world of Giolleria
Returns & buyback
Confidence, beyond the moment.
Your purchase, with confidence
Seven days.
A full refund.
Returns and buyback within 7 days qualify for a full refund. For returns, the jewellery must be accompanied by its original Giolleria certificate or passport.
For online orders, the seven-day return window starts from delivery. Request a return from your account or contact Giolleria for help. Bring the original certificate or passport with the jewellery.
- Open your account and select the order.
- Submit a return request within seven days of delivery.
- Keep your jewellery and its original Giolleria certificate or passport ready. Our team will help with the next steps.
