Return / Exchange Policy

Return & Exchange Policy

Giolleria Jewellers Private Limited

Effective Date: 28 October 2026

1. Our Commitment

Giolleria is committed to providing jewellery that meets the agreed product description and quality standards.

This policy explains voluntary returns and exchanges without limiting statutory consumer rights.

2. Three-Day Return or Exchange

Eligible standard jewellery may be returned or exchanged within 3 calendar days from the date of purchase or delivery, subject to verification and the conditions below.

For a qualifying voluntary return, Giolleria offers a refund of the eligible purchase amount originally paid for the jewellery.

3. Eligibility Requirements

• The product must be in its original, unworn and undamaged condition.
• The jewellery must not have been altered after purchase.
• The original invoice or another valid proof of purchase must be provided.
• Certificates, accessories and supplied product components should be returned.
• The jewellery must pass an authenticity and condition inspection.

Inspection requirements do not prejudice statutory consumer rights.

4. Exclusions

Custom-manufactured, personalised, engraved, resized or specially altered jewellery may be excluded from voluntary returns where this restriction was clearly disclosed before purchase.

These exclusions do not apply where a statutory remedy is available, including qualifying defects or misdescription.

5. Returns After Three Days

After the three-day voluntary return period, an ordinary change-of-mind return is not automatically eligible for a full refund.

Customers may request a buyback or exchange quotation under Giolleria's separately communicated valuation terms.

Any deductions, valuation methods and payable amounts will be explained before acceptance.

6. Refund Processing

Approved refunds will be processed through an appropriate payment method after necessary verification.

The expected processing period will be communicated when the return is approved and will comply with applicable law.

7. Exchanges

Eligible customers may exchange jewellery for another available design.

Any difference in product value, applicable charges or price will be disclosed before confirmation.

8. Defective or Incorrect Products

If an item is defective, materially different from its description or incorrectly supplied, Giolleria will assess and provide a remedy as required by applicable law.

Such claims are not automatically restricted by the three-day voluntary return period.

9. Return Requests

Customers may contact Giolleria with their invoice reference, purchase date, product details and reason for the request.

Email: info@giolleria.com

Phone: +91 9611196989

10. Legal Rights

This policy is subject to applicable Indian consumer protection laws and does not exclude legally required refunds, replacements, compensation or other remedies.