No products in the cart.
Giolleria · Warranty & Repairs
Care for life’s everyday wear.
We stand behind our craftsmanship. Your Giolleria piece includes warranty coverage for manufacturing defects, plus complimentary cleaning & inspections—so it keeps looking brilliant with daily use.
What the warranty covers
Manufacturing defects
Structural or finishing issues present at delivery (e.g., loose prongs from manufacturing, misaligned settings).
Complimentary care
Periodic cleaning, inspections and basic stone tightening during scheduled service visits.
Documentation
Warranty details are noted on your invoice / product card. Keep them safe for faster service.
Typical coverage periods
| Item | Typical coverage | Notes |
|---|---|---|
| Manufacturing defects | As stated on your invoice/product card (often 12 months) | Subject to inspection and terms |
| Cleaning & inspections | Complimentary, periodic | Recommended annually or after heavy wear |
| Stone tightening | Complimentary during inspection | Wear & impact may require paid work |
Actual periods may vary by product. We’ll confirm at the time of service.
How to request service
- Get in touch: Call 9036859672 or email info@giolleria.com with your order details and photos.
- Inspection: Visit a SIS counter or ship to our service desk. We’ll examine the piece and confirm scope.
- Quote & approval: If it’s a manufacturing defect within terms, we’ll proceed under warranty. Otherwise, we’ll share a transparent repair quote for approval.
- Repair & QA: Our bench team completes the work, re-checks prongs and polish, and documents results.
- Return: We arrange pickup or counter collection with final cleaning and inspection.
Common repairs & services
Ring resizing
Up/down within safe tolerances depending on design. Quote provided before work.
Prong work
Tightening, re‑tipping, or replacement to secure the stone.
Stone replacement
Like‑for‑like moissanite replacement if lost due to impact or wear (paid service).
Polish & finish
Buffing out micro‑scratches; restoring luster. Rhodium re‑plating for white gold on request.
Chain & clasp
Soldering breaks, clasp replacement, length adjustments.
Setting checks
Annual inspection to ensure longevity in everyday wear.
Complex repairs or heavy damage may require additional time. We’ll keep you updated throughout.
Shipping, insurance & turnaround
- Packing: Use a rigid box with soft inner wrap; avoid loose items. We’ll send best‑practice instructions with your ticket.
- Insurance: We recommend insured courier service for transit. Coverage is the sender’s responsibility unless otherwise confirmed.
- Typical timelines: Inspection 1–3 business days; most repairs 5–12 business days depending on scope.
- Tracking: You’ll receive tracking details when the piece is on its way back to you.
Care tips to keep it brilliant
- At home: warm water + mild dish soap + soft brush; rinse and dry with a lint‑free cloth.
- Avoid contact with harsh chemicals, abrasive cleaners, and impact on hard surfaces.
- Remove during heavy gym work, swimming in chlorinated pools, and high‑impact activities.
- Schedule an annual check for prongs, settings, and general condition.
Important terms & exclusions
- Warranty applies to manufacturing defects only; it does not cover loss, theft, or accidental damage from impact, heat, or chemicals.
- Normal wear & tear (micro‑scratches, small bends, plating wear) is expected and not a defect.
- Work performed by non‑Giolleria workshops may void the warranty.
- Any replacement stones, resizing beyond safe tolerances, or cosmetic alterations are quoted as paid services.
- Keep your invoice / product card; availability of documentation may affect eligibility and timelines.
This page summarizes our typical practice. Final decisions depend on physical inspection and the terms indicated on your invoice/product card.
Frequently asked questions
Do you charge for inspections?
Inspections are complimentary. If repair beyond warranty is needed, we’ll share a quote for approval before work begins.
Can you resize any ring?
Most rings can be resized within safe limits. Designs with full‑eternity settings or tension mounts may have restrictions. We’ll advise after inspection.
Is rhodium plating included under warranty?
Plating wear is normal and considered maintenance; re‑plating is a paid service unless otherwise stated on your invoice.
What if my stone is lost?
Loss due to impact or wear isn’t a manufacturing defect. We can provide a like‑for‑like moissanite replacement as a paid service.
Need help with a repair or inspection?
© Giolleria. Warranty and repair services are subject to inspection and applicable terms shown on your invoice/product card.
Shopping Cart (0)