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Privacy Policy
This Privacy Policy explains what personal data Giolleria collects, how we use it, and the choices you have. It applies to giolleria.com, our SIS counters, and related communications.
Data we collect
| Category | Examples |
|---|---|
| Identity | Name, contact details, account info |
| Order | Shipping/billing address, items, payments (processed via payment partners) |
| Communications | Emails, WhatsApp messages, support requests |
| Usage | Pages viewed, clicks, device/browser info, IP, approximate location |
| Preference | Size, metal choices, wishlist, consent selections |
| Media (optional) | Photos you share for sizing/repairs |
We do not store full card numbers; those are handled securely by payment providers.
How we use data
- Fulfill orders, process payments, provide customer support
- Personalize your experience (saved sizes, recently viewed)
- Communicate about orders, repairs, and policy updates
- Improve the site and product range via analytics
- Marketing with your consent (email/WhatsApp; opt‑out anytime)
- Security and fraud prevention
Legal bases
- Contract: To fulfill a purchase or service you request
- Consent: For non‑essential cookies/marketing. You can withdraw at any time
- Legitimate interests: Site security, analytics to improve products
- Legal obligation: Tax, accounting, and compliance requirements
Analytics & advertising
- We may use privacy‑centric analytics to measure visits and performance.
- Where enabled, marketing tags (e.g., Meta/Google) run only with your consent.
- You can opt out by disabling the category above; we will respect that setting.
Data security
We use technical and organizational measures (TLS encryption, access controls, monitoring) to protect your data. No method is 100% secure; please use strong passwords and keep them confidential.
Data retention
We keep data only as long as necessary for the purposes above and to meet legal/ tax requirements. When no longer needed, we delete or anonymize it.
Your privacy choices & rights
- Access: get a copy of your data
- Correction: fix inaccurate details
- Deletion: request erasure where applicable
- Restriction/objection: limit certain processing
- Consent: withdraw marketing/cookies at any time
We’ll respond within reasonable timeframes required by law.
India & international notices
India (DPDP Act 2023): We process your personal data with your consent or for legitimate uses such as providing requested goods/services. You may withdraw consent and file grievances via the contact below.
EU/UK: If you are in the EEA/UK, our legal bases appear above. You may lodge a complaint with your supervisory authority in addition to contacting us.
Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided data, please contact us to delete it.
Changes to this policy
We may update this Policy from time to time. We will post the new version here and update the date at the top. For significant changes, we may notify you by email or site notice.
Contact & privacy requests
Have a privacy question or request? We’re here to help.
Add your registered office address here for formal correspondence.
© Giolleria. All rights reserved.
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